Unfortunately, even with the best will in the world, things can occasionally go wrong. We have a complete complaints handling process where your complaint will be received, acknowledged within 3 days and dealt with promptly and sympathetically by our staff. At all times we will deal with your complaint according to the guidelines laid out in the British Association of Removers Code of Conduct. We will attempt to resolve the complaint ourselves. If, however, we cannot deal with your complaint to your satisfaction, we can offer access to an Alternative Dispute Resolution scheme run by the Furniture and Home Improvement Ombudsman. This is an independent organisation which will help to resolve the complaint. You are under no obligation to use this service.